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First Time Appointment Instructions by Appointment Type

This is very important information. We ask that you please follow the instructions below based on your upcoming 1st-time appointment type.

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Psychological Testing Appointment Instructions

  • Please be sure that all of your intake paperwork is signed in the client portal. These documents were shared with you by your clinician when scheduling. Failure to do so prior to your intake appointment may result in time spent on signatures during your session or cancelation.
  • Contact your insurance carrier today to update your Coordination of Benefits (CoB) information. Keeping your CoB details accurate is vital for smooth claim processing. Without updated CoB info, your carrier will deny claims, affecting your coverage. This quick call, lasting just around 2 minutes, is a necessary step that must be taken by you, the subscriber.
  • A valid method of payment is required to be on file prior to your first appointment.
  • If you need to ask your clinician a question prior to your intake, feel free to reach out to them via email. Their contact information can be found in our Directory.
  • If you’re accompanying your dependent, we ask that you review and become familiar with our Psychological Testing House Rules prior to your in-person appointment.
  • Our practice adheres to a point-of-service collections policy, which necessitates the settlement of all copayments, coinsurance, and deductible amounts at the time services are rendered. For those who may require financial assistance, we offer payment plan options through Care Credit financing.
  • Please be sure that all of your intake paperwork is signed in the client portal. These documents were shared with you by your clinician when scheduling. Failure to do so prior to your intake appointment may result in time spent on signatures during your session or cancelation.
  • Contact your insurance carrier today to update your Coordination of Benefits (CoB) information. Keeping your CoB details accurate is vital for smooth claim processing. Without updated CoB info, your carrier will deny claims, affecting your coverage. This quick call, lasting just around 2 minutes, is a necessary step that must be taken by you, the subscriber.
  • Our practice adheres to a point-of-service collections policy, which necessitates the settlement of all copayments, coinsurance, and deductible amounts at the time services are rendered. For those who may require financial assistance, we offer payment plan options through Care Credit financing.
  • A valid method of payment is required to be on file prior to your first appointment.
  • Please be sure that all of your intake paperwork is signed in the client portal. These documents were shared with you by your clinician when scheduling. Failure to do so prior to your intake appointment may result in time spent on signatures during your session or cancelation.
  • A valid method of payment is required to be on file prior to your first appointment.
  • Cash or Check is preferred. Checks should be payable to “Bright Pine Behavioral Health”
  • If paying by Credit Card, a 4% payment processing fee will be added to your final balance. Please note: Admin fees are not subject to the 4% fee.
  • We ask that all payments via Care Credit are sent at least 2 days prior to your appointment. This allows enough time for us to confirm receipt.
  • Once your payment is sent, please text 248-455-6619 to confirm. Include your name and the amount remitted. So that we may cross reference and confirm receipt.

Front desk staff may not always have the appropriate clinical expertise to answer questions about your unique situation. That’s why we provide quick and efficient consultations with experienced clinicians.