Frequently asked questions
Q: What’s your latest availability for psychological testing services? How far are you scheduling out? What’s the soonest I can get a testing appointment?
A: We are proud to have the shortest wait times in Michigan and typically schedule testings out 60-90 days out and always post our current scheduling timeline at the top of our service request page located here https://www.brightpinepsychology.com/contact-us/. However, if you require results sooner than that, we do have expedited options available, to learn more about our expedited testing services please visit https://www.brightpinepsychology.com/expedited
Q: How much is testing if I want to pay out of pocket?
A: Our fee schedule will be sent to you upon a completion of a service request form located here https://www.brightpinepsychology.com/contact-us Please select the no insurance option when submitting the form
Q: Do you offer payment plans?
A: Yes, we offer financing through Care Credit https://www.brightpinepsychology.com/carecredit/
Q:What insurance plans do you accept?
A: Yes, we accept Blue Cross Blue Shield (BCBS), Blue Care Network (BCN), Priority Health, and ASR Insurance. To confirm the insurance compatibility of each clinician, kindly visit our directory at brightpinepsychology.com/directory If we are not in-network with your carrier, we are able to provide you with a superbill reimbursement invoice for you to submit to your insurance company for credit. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit
Q: We are out-of-network and do not accept the following insurance plans:
A: We don’t accept HAP, UHC, United Healthcare, Medicare, Medicaid, Cigna. We can provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at brightpinepsychology.com/superbill We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit
Q: Do you take or accept Priority Health?
A: Yes, a limited amount of our clinicians accept Priority Health, however we can still see you out of network and are able to provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at https://www.brightpinepsychology.com/superbill/
Q: What payment options do you take?
A: We accept all major credit cards, HSA, FSA, Cash, Check, and Cryptocurrency such as bitcoin and ethereum. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit
Q: How do I schedule a psychological assessment?
A: You’ll first need to submit a service request form at https://www.brightpinepsychology.comcontact-us. We offer two distinct routes for testing services. The traditional path and expedited path. The traditional path is a first come first serve model, while expedited assessments are out-of-pocket only and have limited appointments as clinicians complete them outside their normal working hours.
Q: What happens after I submit a service request for testing services?
A: Once you submit your request, we’ll text you our terms for you to review.
Q: What happens after I confirm my agreement to your testing terms?
A: Once you confirm and agree to the terms, we’ll verify your insurance benefits and email you an estimated expected cost based on the information we receive from your carrier’s representative. Please note however, we are unable to guarantee the accuracy of the information provided by your insurance company and therefore do encourage all clients to reach out to them to verify. You will need the CPT codes listed here brightpinepsychology.com/insurance
Q: What happens after you verify my benefits?
A: Once we verify your insurance benefits, we’ll have a clinician reach out to schedule you.
Q Can you provide more information about the administration fee for testing services?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to schedule your appointment. If you require more information please text our main line at 248-455-6619
Q How much is your administration fee?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to confirm your appointment.
Q: Do you test for autism?
A: Yes, we are able to test for autism in individuals 12 months and older. Please note that while children between 12 months – 4 years old only require an ados assessment, individuals older than 5 that are verbal, will require a full neuropsychological assessment to properly screen for autism.
Q: What’s an expedited assessment?
A: To learn more about expedited assessments, visit https://www.brightpinepsychology.com/expedited
Q: I have a question and need to speak to someone
A: If you’re unable to find the answers you’re looking for on our website and need to speak to a clinician, we offer 20 minute consultation calls with experienced clinicians. To book your consultation visit brightpinepsychology.com/consultation or reply to this text with your question and we’ll answer you in the order it’s received
Q: I want to learn more about the psychological testing process
A: The testing process is composed of 3 separate appointments. The first one is called the intake, the second is your in-person testing, and the third is the feedback session where they go over your results. To learn more about the testing process please visit brightpinepsychology.com/testing.
Q: Why are testing services so expensive?
A: Psychological assessment services, although not invasive, are time intensive. It takes anywhere from 12-15 hours of clinician time between the intake, in-person testing feedback, scoring and write up of the diagnostic reports to complete.
Q: I need to reschedule or cancel an appointment
A: We ask that you contact your clinician directly via email or text. Their contact info can be found at our directory https://www.brightpinepsychology.com/directory
Q: I have a billing question
A: Please reach out to our biller Kristina at billing@brightpinepsych.com for specific questions about your balance
Q: How do I pay a bill?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay
Q: How do I login to the portal?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay
Q: Do you offer payment plans or financing?
A: Yes we offer convenient financing terms through Care Credit. With Care Credit Financing, you can pay for psychological testing services you need over time, instead of all at once. https://www.brightpinepsychology.com/carecredit/
This allows you to prioritize your mental health and get the services you need without the financial burden.Don’t let financial constraints stand in the way of your mental health. Choose Care Credit Financing for your psychological testing services today.
Q: What is the status of my report?
A: Thank you for reaching out regarding the status of your report. As stated in our terms, the standard timeline for report completion is 4-6 weeks. We understand the anticipation and importance of these reports and assure you we’re working diligently on them.If you wish to speak directly with your clinician regarding any concerns or updates, you can find their contact information at brightpinepsychology.com/directory. Please also note, as a gentle reminder, that lengthy emails and texts may be subject to ancillary fees as outlined in our terms. Thank you for your understanding and patience.
Q: How Do I Schedule a Psychological Testing Appointment?
A: Great question! Scheduling your assessment is super simple. To review our quick 3 step process visit https://www.brightpinepsychology.com/testing
Q: How much does the expedited testing costs?
A: To receive a cost estimate, please submit your information through the form located here https://www.brightpinepsychology.com/expedited
Q: What are your clinic hours?
A: Our hours of operation are by appointment only and are typically from 9AM-8PM. We do not accept walk-in appointments.
Q: Do you offer therapy and counseling?
A: Yes, we offer therapy and counseling for children, teens, and adults. To begin, we ask that you please submit your information through our contact form https://www.brightpinepsychology.com/contact-us
Q: How early do you screen for autism?
A: We screen for autism as early as 12 months in age. If you would like to take a screener first, please do so here https://www.brightpinepsychology.com/free-psychology-tools
Q: Do you test for Autism in Adults?
A: Yes, our full comprehensive assessment is extremely thorough. For more about our testing process please visit
Frequently asked questions
Q: What’s your latest availability for psychological testing services? How far are you scheduling out? What’s the soonest I can get a testing appointment?
A: We are proud to have the shortest wait times in Michigan and typically schedule testings out 60-90 days out and always post our current scheduling timeline at the top of our service request page located here https://www.brightpinepsychology.com/contact-us/. However, if you require results sooner than that, we do have expedited options available, to learn more about our expedited testing services please visit https://www.brightpinepsychology.com/expedited
Q: How much is testing if I want to pay out of pocket?
A: Our fee schedule will be sent to you upon a completion of a service request form located here https://www.brightpinepsychology.com/contact-us Please select the no insurance option when submitting the form
Q: Do you offer payment plans?
A: Yes, we offer financing through Care Credit https://www.brightpinepsychology.com/carecredit/
Q:What insurance plans do you accept?
A: Yes, we accept Blue Cross Blue Shield (BCBS), Blue Care Network (BCN), Priority Health, and ASR Insurance. To confirm the insurance compatibility of each clinician, kindly visit our directory at brightpinepsychology.com/directory If we are not in-network with your carrier, we are able to provide you with a superbill reimbursement invoice for you to submit to your insurance company for credit. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit
Q: We are out-of-network and do not accept the following insurance plans:
A: We don’t accept HAP, UHC, United Healthcare, Medicare, Medicaid, Cigna. We can provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at brightpinepsychology.com/superbill We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit
Q: Do you take or accept Priority Health?
A: Yes, a limited amount of our clinicians accept Priority Health, however we can still see you out of network and are able to provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at https://www.brightpinepsychology.com/superbill/
Q: What payment options do you take?
A: We accept all major credit cards, HSA, FSA, Cash, Check, and Cryptocurrency such as bitcoin and ethereum. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit
Q: How do I schedule a psychological assessment?
A: You’ll first need to submit a service request form at https://www.brightpinepsychology.comcontact-us. We offer two distinct routes for testing services. The traditional path and expedited path. The traditional path is a first come first serve model, while expedited assessments are out-of-pocket only and have limited appointments as clinicians complete them outside their normal working hours.
Q: What happens after I submit a service request for testing services?
A: Once you submit your request, we’ll text you our terms for you to review.
Q: What happens after I confirm my agreement to your testing terms?
A: Once you confirm and agree to the terms, we’ll verify your insurance benefits and email you an estimated expected cost based on the information we receive from your carrier’s representative. Please note however, we are unable to guarantee the accuracy of the information provided by your insurance company and therefore do encourage all clients to reach out to them to verify. You will need the CPT codes listed here brightpinepsychology.com/insurance
Q: What happens after you verify my benefits?
A: Once we verify your insurance benefits, we’ll have a clinician reach out to schedule you.
Q Can you provide more information about the administration fee for testing services?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to schedule your appointment. If you require more information please text our main line at 248-455-6619
Q How much is your administration fee?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to confirm your appointment.
Q: Do you test for autism?
A: Yes, we are able to test for autism in individuals 12 months and older. Please note that while children between 12 months – 4 years old only require an ados assessment, individuals older than 5 that are verbal, will require a full neuropsychological assessment to properly screen for autism.
Q: What’s an expedited assessment?
A: To learn more about expedited assessments, visit https://www.brightpinepsychology.com/expedited
Q: I have a question and need to speak to someone
A: If you’re unable to find the answers you’re looking for on our website and need to speak to a clinician, we offer 20 minute consultation calls with experienced clinicians. To book your consultation visit brightpinepsychology.com/consultation or reply to this text with your question and we’ll answer you in the order it’s received
Q: I want to learn more about the psychological testing process
A: The testing process is composed of 3 separate appointments. The first one is called the intake, the second is your in-person testing, and the third is the feedback session where they go over your results. To learn more about the testing process please visit brightpinepsychology.com/testing.
Q: Why are testing services so expensive?
A: Psychological assessment services, although not invasive, are time intensive. It takes anywhere from 12-15 hours of clinician time between the intake, in-person testing feedback, scoring and write up of the diagnostic reports to complete.
Q: I need to reschedule or cancel an appointment
A: We ask that you contact your clinician directly via email or text. Their contact info can be found at our directory https://www.brightpinepsychology.com/directory
Q: I have a billing question
A: Please reach out to our biller Kristina at billing@brightpinepsych.com for specific questions about your balance
Q: How do I pay a bill?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay
Q: How do I login to the portal?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay
Q: Do you offer payment plans or financing?
A: Yes we offer convenient financing terms through Care Credit. With Care Credit Financing, you can pay for psychological testing services you need over time, instead of all at once. https://www.brightpinepsychology.com/carecredit/
This allows you to prioritize your mental health and get the services you need without the financial burden.Don’t let financial constraints stand in the way of your mental health. Choose Care Credit Financing for your psychological testing services today.
Q: What is the status of my report?
A: Thank you for reaching out regarding the status of your report. As stated in our terms, the standard timeline for report completion is 4-6 weeks. We understand the anticipation and importance of these reports and assure you we’re working diligently on them.If you wish to speak directly with your clinician regarding any concerns or updates, you can find their contact information at brightpinepsychology.com/directory. Please also note, as a gentle reminder, that lengthy emails and texts may be subject to ancillary fees as outlined in our terms. Thank you for your understanding and patience.
Q: How Do I Schedule a Psychological Testing Appointment?
A: Great question! Scheduling your assessment is super simple. To review our quick 3 step process visit https://www.brightpinepsychology.com/testing
Q: How much does the expedited testing costs?
A: To receive a cost estimate, please submit your information through the form located here https://www.brightpinepsychology.com/expedited
Q: What are your clinic hours?
A: Our hours of operation are by appointment only and are typically from 9AM-8PM. We do not accept walk-in appointments.
Q: Do you offer therapy and counseling?
A: Yes, we offer therapy and counseling for children, teens, and adults. To begin, we ask that you please submit your information through our contact form https://www.brightpinepsychology.com/contact-us
Q: How early do you screen for autism?
A: We screen for autism as early as 12 months in age. If you would like to take a screener first, please do so here https://www.brightpinepsychology.com/free-psychology-tools
Q: Do you test for Autism in Adults?
A: Yes, our full comprehensive assessment is extremely thorough. For more about our testing process please visit https://www.brightpinepsychology.com/testing
Q: Where are you located?
A: We have three convenient locations in Clarkston, West Bloomfield, and Troy, Michigan
Q: Do you evaluate for learning disabilities?
A: Yes. We specialize in assessment services and are able to diagnoise for a wide range of learning disabilities. More information can be found here https://www.brightpinepsychology.com/learning-disability-testing-michigan/
Q: If a patient needs medication, is there someone able to prescribe them here?
A: We specialize in psychological testing and therapy and do not provide medication management and prescribing services at this time.
Q: What is your administration fee and how much?
A: Our standard administrative fees cover the costs of testing protocols, materials, digital licensing fees, and setup time—these are expenses that insurance companies do not reimburse providers for. These fees are essential for us to continue offering specialized, top-quality, assessment services to our valued clients. We have two fees, one for a partial assessment and one for a full comprehensive. The fees are listed in section 2 of our testing service terms that were sent to you upon processing of your submission. We do not schedule assessments without this fee being covered.
Q: Do I need a referral from my primary care physician to have autism testing if I have a PPO?
A: No, referrals from your primary are never required for behavioral health services.
Q: How do I update my contact, billing, or insurance information?
A: Updating your information is super easy. All you’ll need to do is log in to your chart through our portal https://www.brightpinepsychology.com/portal/.
Q: I have a question about a charge?
A: Thank you for reaching out! The charge is most likely your member responsibility, such as a copay, coinsurance, deductible, or a no-show fee. You can review the details of the charge in your portal, or feel free to contact our billing team at billing@brightpinepsych.com for further assistance. We’re happy to help!
Q: How much is regular testing or expedited testing?
A:Thank you for your inquiry! The cost of regular or expedited testing varies depending on the type of assessment needed. To get an accurate estimate tailored to your specific needs, we recommend submitting your information through our contact form on our website. Additionally, we accept CareCredit financing to help make services more accessible. If you have further questions, feel free to reach out—we’re here to help!
Q: Are you an AAEC?
A:Thank you for your question! As of January 1, 2024, an AAEC evaluation is no longer required in Michigan. For more information about these changes to autism testing and treatment, please visit our detailed article here: https://www.brightpinepsychology.com/changes-autism-testing-treatment-michigan-2024/.
Q: How do I book a consultation and why is there a fee for the call?
A: At Bright Pine Behavioral Health, consultations are conducted by trained clinicians who provide expert guidance tailored to your needs. The fee ensures that our clinicians can dedicate their time to addressing genuine service inquiries without compromising the quality of care for ongoing clients. Offering free consultations for every request would limit availability for therapy sessions and assessments. We appreciate your understanding and look forward to assisting you—book your consultation today https://www.brightpinepsychology.com/consultation/
Q: What is your primary number?
A: Our main number is 248-455-6619, due to the amount of calls we receive daily, we prefer you reach out via SMS first. If we can’t answer your inquiry via text, we’ll schedule a call back. If you need to fax anything, our fax # is 888-789-6449
Q: Do you accept my insurance (e.g., Medicaid, Cigna, United Healthcare, Molina, Blue Cross, etc.)?
A: Bright Pine Behavioral Health accepts a variety of insurance plans. Please check with our office or submit your information through our contact form to confirm if your specific plan is accepted https://www.brightpinepsychology.com/out-of-network/.
Q: Is psychological testing covered by insurance?
A: Coverage for psychological testing depends on your insurance plan. It’s best to contact your insurance provider or our billing department for clarification on what services are covered.
Q: How much does testing or therapy cost (with and without insurance)?
A: The cost varies based on the type of assessment or therapy. For out-of-pocket pricing or assistance verifying insurance coverage, please reach out to our billing team at billing@brightpinepsych.com.
Q: What is the cost of expedited testing?
A: Expedited testing costs vary depending on the type of assessment. We recommend submitting your information through our contact form for an accurate quote https://www.brightpinepsychology.com/expedited/.
Q: What is the cost of specific assessments (e.g., ADHD, autism, IQ testing)?
A: The cost of specific assessments can vary. For ADHD or autism testing, or IQ testing, please submit your details online for more information.
Q: Is there a fee for the consultation call?
A: Yes, there is a fee for consultation calls. This ensures that you receive expert advice from a trained clinician.
Q: Can insurance be billed for a consultation call?
A: Consultation calls are typically out-of-pocket expenses.
Q: What types of conditions do you test for (e.g., ADHD, autism, IQ, learning disabilities)?
A: Bright Pine Behavioral Health provides testing for ADHD, autism, IQ, learning disabilities, dementia, and more. Contact us for a full list of testing serviceshttps://www.brightpinepsychology.com/psychological-services/ .
Q: How much does an adult/child autism or ADHD assessment cost?
A: The cost depends on whether the testing is expedited and whether it is covered by insurance. Please reach out for specific pricing.
Q: Do you test for specific conditions like Down Syndrome, OCD, or dementia?
A: Yes, we provide assessments for a variety of conditions, including Down Syndrome, OCD, and dementia. Contact us to verify availability for your specific needs.
Q: What happens during a psychological or neuropsychological evaluation?
A: Evaluations include interviews, standardized tests, and observations tailored to assess specific mental health or cognitive concerns https://www.brightpinepsychology.com/psychological-testing/ .
Q: How long does an appointment or evaluation take?
A: Appointment times vary depending on the service. Most evaluations last several hours and may require multiple sessions. https://www.brightpinepsychology.com/psychological-testing/
Q: How do I schedule an appointment or consultation?
A: You can schedule by filling out our online contact form.
Q: Are you currently accepting new patients or clients?
A: Yes, Bright Pine Behavioral Health is accepting new clients. Availability depends on the service requested and clinician schedules.
Q: Do you offer expedited testing, and what is the turnaround time?
A: Yes, expedited testing is available. Results are typically delivered faster than standard testing, but timing depends on the specific service. Reports are provided within 3-5 days.
Q: Are in-person, virtual, or telehealth appointments available?
A: We offer in-person appointments at our locations and virtual telehealth services.
Q: How long will it take to get an appointment after submitting a request?
A: Appointment times vary based on clinician availability. We strive to respond promptly to all requests.
Q: Do I need a referral from my primary care physician for testing or therapy?
A: A referral is not always required, but it depends on your insurance plan. Contact your insurance provider for clarification https://www.brightpinepsychology.com/insurance/ .
Q: Can you provide testing for specific needs, such as school admissions or IEPs?
A: Yes, we offer testing for school admissions and IEPs. Please specify your requirements when scheduling.
Q: Do you offer group therapy, such as DBT or social skills training?
A: Yes, we provide group therapy options, including DBT and social skills training. Contact us for availability.
Q: Do you provide services for specific populations (e.g., seniors, high-functioning autism, adoption)?
A: Yes, we have clinicians experienced in working with various populations, including seniors, individuals with autism, and adoption-related cases.
Q: Do you prescribe medication, or can I speak to a psychiatrist?
A: Bright Pine Behavioral Health focuses on therapy and assessments but will be offering medication management services soon. TBD
Q: Where are your locations, and what are your clinic hours?
A: We have locations in Clarkston, Troy, and West Bloomfield, Michigan. Clinic hours vary; please contact us for specifics.
Q: How can I contact the medical records department or update my insurance information?
A: Email billing@brightpinepsych.com for insurance updates or medical records requests.
Q: How do I get my test results, and how long does it take?
A: Test results are typically provided within 4-6 weeks, depending on the type of evaluation. We advise on contacting your clinician for a status update, you should have their email already or shoot us a text to the main line 248-455-6619
Q: Is Bright Pine hiring licensed clinicians or interns?
A: Yes, we are currently hiring. Visit our careers page or contact us for more details https://www.brightpinepsychology.com/careers.
Q: Do you have a cancellation policy, and what is the fee?
A: Yes, cancellations must be made within the required notice period to avoid a fee. Contact the office for specifics.
Q: Can you provide an ESA letter?
A: Yes, we offer ESA letters after an appropriate evaluation https://www.brightpinepsychology.com/esa-letter-michigan/ .
Q: Why can’t you provide cost estimates without insurance details?
A: Costs depend on the specifics of your insurance plan, including copays, deductibles, and coverage. For accurate pricing, contact your insurance provider or our billing department.
Q: I haven’t received a response after filling out the consultation form—what should I do?
A: If you haven’t heard back, please email help@brightpinepsych.com or text message the office at 248-455-6619 to ensure your request was received.
