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Frequently asked questions

Q: What’s your latest availability for psychological testing services? How far are you scheduling out? What’s the soonest I can get a testing appointment?
A: We are proud to have the shortest wait times in Michigan and typically schedule testings out 60-90 days out and always post our current scheduling timeline  at the top of our service request page located here https://www.brightpinepsychology.com/contact-us/. However, if you require results sooner than that, we do have expedited options available, to learn more about our expedited testing services please visit https://www.brightpinepsychology.com/expedited

Q: How much is testing if I want to pay out of pocket?
A: Our fee schedule will be sent to you upon a completion of a service request form located here https://www.brightpinepsychology.com/contact-us Please select the no insurance option when submitting the form

Q: Do you offer payment plans?
A: Yes, we offer financing through Care Credit https://www.brightpinepsychology.com/carecredit/

Q:What insurance plans do you accept?
A: Yes, we accept Blue Cross Blue Shield (BCBS), Blue Care Network (BCN), Priority Health, and ASR Insurance. To confirm the insurance compatibility of each clinician, kindly visit our directory at brightpinepsychology.com/directory If we are not in-network with your carrier, we are able to provide you with a superbill reimbursement invoice for you to submit to your insurance company for credit. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit

Q: We are out-of-network and do not accept the following insurance plans:
A: We don’t accept HAP, UHC, United Healthcare, Medicare, Medicaid, Cigna. We can provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at brightpinepsychology.com/superbill We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit

Q: Do you take or accept Priority Health?
A: Yes, a limited amount of our clinicians accept Priority Health, however we can still see you out of network and are able to provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at https://www.brightpinepsychology.com/superbill/

Q: What payment options do you take?
A: We accept all major credit cards, HSA, FSA, Cash, Check, and Cryptocurrency such as bitcoin and ethereum. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit

Q: How do I schedule a psychological assessment?
A: You’ll first need to submit a service request form at https://www.brightpinepsychology.comcontact-us. We offer two distinct routes for testing services. The traditional path and expedited path. The traditional path is a first come first serve model, while expedited assessments are out-of-pocket only and have limited appointments as clinicians complete them outside their normal working hours.

Q: What happens after I submit a service request for testing services?
A: Once you submit your request, we’ll text you our terms for you to review. 

Q: What happens after I confirm my agreement to your testing terms?
A: Once you confirm and agree to the terms, we’ll verify your insurance benefits and email you an estimated expected cost based on the information we receive from your carrier’s representative. Please note however, we are unable to guarantee the accuracy of the information provided by your insurance company and therefore do encourage all clients to reach out to them to verify. You will need the CPT codes listed here brightpinepsychology.com/insurance

Q: What happens after you verify my benefits?
A: Once we verify your insurance benefits, we’ll have a clinician reach out to schedule you.

Q Can you provide more information about the administration fee for testing services?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to schedule your appointment. If you require more information please text our main line at 248-455-6619

Q How much is your administration fee?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to confirm your appointment.

Q: Do you test for autism?
A: Yes, we are able to test for autism in individuals 12 months and older. Please note that while children between 12 months – 4 years old only require an ados assessment, individuals older than 5 that are verbal, will require a full neuropsychological assessment to properly screen for autism.

Q: What’s an expedited assessment?
A: To learn more about expedited assessments, visit https://www.brightpinepsychology.com/expedited

Q: I have a question and need to speak to someone
A: If you’re unable to find the answers you’re looking for on our website and need to speak to a clinician, we offer 20 minute consultation calls with experienced clinicians. To book your consultation visit brightpinepsychology.com/consultation or reply to this text with your question and we’ll answer you in the order it’s received

Q: I want to learn more about the psychological testing process
A: The testing process is composed of 3 separate appointments. The first one is called the intake, the second is your in-person testing, and the third is the feedback session where they go over your results. To learn more about the testing process please visit brightpinepsychology.com/testing.

Q: Why are testing services so expensive?
A: Psychological assessment services, although not invasive, are time intensive. It takes anywhere from 12-15 hours of clinician time between the intake, in-person testing feedback, scoring and write up of the diagnostic reports to complete.

Q: I need to reschedule or cancel an appointment
A: We ask that you contact your clinician directly via email or text. Their contact info can be found at our directory https://www.brightpinepsychology.com/directory

Q: I have a billing question
A: Please reach out to our biller Kristina at billing@brightpinepsych.com for specific questions about your balance

Q: How do I pay a bill?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay

Q: How do I login to the portal?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay

Q: Do you offer payment plans or financing?
A: Yes we offer convenient financing terms through Care Credit. With Care Credit Financing, you can pay for psychological testing services you need over time, instead of all at once. https://www.brightpinepsychology.com/carecredit/
This allows you to prioritize your mental health and get the services you need without the financial burden.Don’t let financial constraints stand in the way of your mental health. Choose Care Credit Financing for your psychological testing services today.

Q: What is the status of my report?
A: Thank you for reaching out regarding the status of your report. As stated in our terms, the standard timeline for report completion is 4-6 weeks. We understand the anticipation and importance of these reports and assure you we’re working diligently on them.If you wish to speak directly with your clinician regarding any concerns or updates, you can find their contact information at brightpinepsychology.com/directory. Please also note, as a gentle reminder, that lengthy emails and texts may be subject to ancillary fees as outlined in our terms. Thank you for your understanding and patience.

Q: How Do I Schedule a Psychological Testing Appointment?
A: Great question! Scheduling your assessment is super simple. To review our quick 3 step process visit https://www.brightpinepsychology.com/testing

Q: How much does the expedited testing costs?
A: To receive a cost estimate, please submit your information through the form located here https://www.brightpinepsychology.com/expedited

Q: What are your clinic hours?
A: Our hours of operation are by appointment only and are typically from 9AM-8PM. We do not accept walk-in appointments.

Q: Do you offer therapy and counseling?
A: Yes, we offer therapy and counseling for children, teens, and adults. To begin, we ask that you please submit your information through our contact form https://www.brightpinepsychology.com/contact-us

Q: How early do you screen for autism?
A: We screen for autism as early as 12 months in age. If you would like to take a screener first, please do so here https://www.brightpinepsychology.com/free-psychology-tools

Q: Do you test for Autism in Adults?
A: Yes, our full comprehensive assessment is extremely thorough. For more about our testing process please visit

Frequently asked questions

Q: What’s your latest availability for psychological testing services? How far are you scheduling out? What’s the soonest I can get a testing appointment?
A: We are proud to have the shortest wait times in Michigan and typically schedule testings out 60-90 days out and always post our current scheduling timeline  at the top of our service request page located here https://www.brightpinepsychology.com/contact-us/. However, if you require results sooner than that, we do have expedited options available, to learn more about our expedited testing services please visit https://www.brightpinepsychology.com/expedited

Q: How much is testing if I want to pay out of pocket?
A: Our fee schedule will be sent to you upon a completion of a service request form located here https://www.brightpinepsychology.com/contact-us Please select the no insurance option when submitting the form

Q: Do you offer payment plans?
A: Yes, we offer financing through Care Credit https://www.brightpinepsychology.com/carecredit/

Q:What insurance plans do you accept?
A: Yes, we accept Blue Cross Blue Shield (BCBS), Blue Care Network (BCN), Priority Health, and ASR Insurance. To confirm the insurance compatibility of each clinician, kindly visit our directory at brightpinepsychology.com/directory If we are not in-network with your carrier, we are able to provide you with a superbill reimbursement invoice for you to submit to your insurance company for credit. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit

Q: We are out-of-network and do not accept the following insurance plans:
A: We don’t accept HAP, UHC, United Healthcare, Medicare, Medicaid, Cigna. We can provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at brightpinepsychology.com/superbill We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit

Q: Do you take or accept Priority Health?
A: Yes, a limited amount of our clinicians accept Priority Health, however we can still see you out of network and are able to provide you with a superbill reimbursement invoice for you to submit to your carrier for credit or reimbursement. More information can be found at https://www.brightpinepsychology.com/superbill/

Q: What payment options do you take?
A: We accept all major credit cards, HSA, FSA, Cash, Check, and Cryptocurrency such as bitcoin and ethereum. We also offer financing through Care Credit. For more information please visit brightpinepsychology.com/carecredit

Q: How do I schedule a psychological assessment?
A: You’ll first need to submit a service request form at https://www.brightpinepsychology.comcontact-us. We offer two distinct routes for testing services. The traditional path and expedited path. The traditional path is a first come first serve model, while expedited assessments are out-of-pocket only and have limited appointments as clinicians complete them outside their normal working hours.

Q: What happens after I submit a service request for testing services?
A: Once you submit your request, we’ll text you our terms for you to review.

Q: What happens after I confirm my agreement to your testing terms?
A: Once you confirm and agree to the terms, we’ll verify your insurance benefits and email you an estimated expected cost based on the information we receive from your carrier’s representative. Please note however, we are unable to guarantee the accuracy of the information provided by your insurance company and therefore do encourage all clients to reach out to them to verify. You will need the CPT codes listed here brightpinepsychology.com/insurance

Q: What happens after you verify my benefits?
A: Once we verify your insurance benefits, we’ll have a clinician reach out to schedule you.

Q Can you provide more information about the administration fee for testing services?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to schedule your appointment. If you require more information please text our main line at 248-455-6619

Q How much is your administration fee?
A: Our administration fee covers non-reimbursable costs such as testing protocol materials, digital protocol licensing fees, and administrative set up time of testing protocols. Please note, this fee is separate from insurance charges like deductibles & copays and is non-refundable. Should you need to cancel your appointment, this fee will be retained as a cancellation fee, although rescheduling is permitted. Payment of this fee is required to confirm your appointment.

Q: Do you test for autism?
A: Yes, we are able to test for autism in individuals 12 months and older. Please note that while children between 12 months – 4 years old only require an ados assessment, individuals older than 5 that are verbal, will require a full neuropsychological assessment to properly screen for autism.

Q: What’s an expedited assessment?
A: To learn more about expedited assessments, visit https://www.brightpinepsychology.com/expedited

Q: I have a question and need to speak to someone
A: If you’re unable to find the answers you’re looking for on our website and need to speak to a clinician, we offer 20 minute consultation calls with experienced clinicians. To book your consultation visit brightpinepsychology.com/consultation or reply to this text with your question and we’ll answer you in the order it’s received

Q: I want to learn more about the psychological testing process
A: The testing process is composed of 3 separate appointments. The first one is called the intake, the second is your in-person testing, and the third is the feedback session where they go over your results. To learn more about the testing process please visit brightpinepsychology.com/testing.

Q: Why are testing services so expensive?
A: Psychological assessment services, although not invasive, are time intensive. It takes anywhere from 12-15 hours of clinician time between the intake, in-person testing feedback, scoring and write up of the diagnostic reports to complete.

Q: I need to reschedule or cancel an appointment
A: We ask that you contact your clinician directly via email or text. Their contact info can be found at our directory https://www.brightpinepsychology.com/directory

Q: I have a billing question
A: Please reach out to our biller Kristina at billing@brightpinepsych.com for specific questions about your balance

Q: How do I pay a bill?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay

Q: How do I login to the portal?
A: Please login via the client portal at brightpinepsychology.com/portal, you’ll be able to update your payment information and pay

Q: Do you offer payment plans or financing?
A: Yes we offer convenient financing terms through Care Credit. With Care Credit Financing, you can pay for psychological testing services you need over time, instead of all at once. https://www.brightpinepsychology.com/carecredit/
This allows you to prioritize your mental health and get the services you need without the financial burden.Don’t let financial constraints stand in the way of your mental health. Choose Care Credit Financing for your psychological testing services today.

Q: What is the status of my report?
A: Thank you for reaching out regarding the status of your report. As stated in our terms, the standard timeline for report completion is 4-6 weeks. We understand the anticipation and importance of these reports and assure you we’re working diligently on them.If you wish to speak directly with your clinician regarding any concerns or updates, you can find their contact information at brightpinepsychology.com/directory. Please also note, as a gentle reminder, that lengthy emails and texts may be subject to ancillary fees as outlined in our terms. Thank you for your understanding and patience.

Q: How Do I Schedule a Psychological Testing Appointment?
A: Great question! Scheduling your assessment is super simple. To review our quick 3 step process visit https://www.brightpinepsychology.com/testing

Q: How much does the expedited testing costs?
A: To receive a cost estimate, please submit your information through the form located here https://www.brightpinepsychology.com/expedited

Q: What are your clinic hours?
A: Our hours of operation are by appointment only and are typically from 9AM-8PM. We do not accept walk-in appointments.

Q: Do you offer therapy and counseling?
A: Yes, we offer therapy and counseling for children, teens, and adults. To begin, we ask that you please submit your information through our contact form https://www.brightpinepsychology.com/contact-us

Q: How early do you screen for autism?
A: We screen for autism as early as 12 months in age. If you would like to take a screener first, please do so here https://www.brightpinepsychology.com/free-psychology-tools

Q: Do you test for Autism in Adults?
A: Yes, our full comprehensive assessment is extremely thorough. For more about our testing process please visit https://www.brightpinepsychology.com/testing

Q: Where are you located?
A: We have three convenient locations in Clarkston, West Bloomfield, and Troy, Michigan

Q: Do you evaluate for learning disabilities?
A: Yes. We specialize in assessment services and are able to diagnoise for a wide range of learning disabilities. More information can be found here https://www.brightpinepsychology.com/learning-disability-testing-michigan/

Q: If a patient needs medication, is there someone able to prescribe them here?
A: We specialize in psychological testing and therapy and do not provide medication management and prescribing services at this time.

Front desk staff may not always have the appropriate clinical expertise to answer questions about your unique situation. That’s why we provide quick and efficient consultations with experienced clinicians.